> ## Documentation Index > Fetch the complete documentation index at: https://docs.iinkedsign.com/llms.txt > Use this file to discover all available pages before exploring further. # Errors ## HTTP status codes | Code | Title | Description | | ---: | ----------------- | --------------------------------------------------------------------------------------------------------------- | | 200 | OK | The request has successfully been processed. | | 400 | Bad Request | The request could not be processed because of an invalid request. | | 403 | Forbidden | The user or API Key does not have permission to access the requested resource. | | 404 | Not Found | The requested resource was not found. | | 429 | Too Many Requests | Too many requests over a short period of time have been made to the server from the same IP address or API Key. | | 500 | Server Error | An unexpected server error has occurred. | ### Examples ```json theme={null} { "error": "package_invalid_type", "message": "Valid Package 'type' is required." } ``` ```json theme={null} { "error": "package_not_found", "message": "The Package was not found or you do not have permission to access the Package." } ``` ## Common error patterns Common errors such as data length, range, or type will be returned with a dynamic error code that follows these patterns. | Error pattern | Meaning | | -------------------------------- | --------------------------------------------------------------------------------------------------- | | `{type}_not_found` | **Not Found**: The requested resource was not found. | | `{type}_not_authorized` | **Not Authorized**: The current user or API Key is not authorized to access the requested resource. | | `{type}_invalid_{error}` | **Invalid**: The request is invalid. | | `{type}_exception_{error}` | **Exception**: An exception occurred while processing the request. | | `{type}_feature_{error}` | **Feature**: The current organization's subscription does not have the required feature enabled. | | `{type}_not_safe_{propertyName}` | **Not Safe**: The property contains data considered unsafe to store or share with other users. | | `{type}_length_{propertyName}` | **Invalid Length**: The property data length is too short or too long. | | `{type}_range_{propertyName}` | **Invalid Range**: The property data value is outside its allowed range. | ## Package errors | Error | Description | | :-------------------------------------------------------- | :------------------------------------------------------------------------------------------------------------------------- | | package\_add\_no\_documents | At least one document is required to add package in `open` state. | | package\_add\_no\_signers | At least one signer is required to add package in `open` state. | | package\_delete\_retention | Package is under a retention policy and cannot be deleted. | | package\_duplicate\_recipients | One or more recipients have the same email address. | | package\_duplicate\_recipients\_signer | One or more recipients have the same email address as a signer. | | package\_duplicate\_signers | One or more signers have the same email address. | | package\_duplicate\_signers\_host | One or more signers have the same email address as the host. | | package\_exception | An unexpected error has occurred while processing the Package. Please contact iinked Sign Support for further assistance. | | package\_exception\_cancel\_not\_open | Package is no longer in a open state and cannot be cancelled. | | package\_exception\_send\_no\_documents | Package requires at least one document before sending to signers. | | package\_exception\_send\_not\_draft | Package is no longer in a draft state and cannot be sent. | | package\_exception\_send\_owner\_deleted | Package owner has been deleted and can no longer be sent. | | package\_exception\_sign\_not\_open | Package is no longer available for signing. | | package\_exception\_sign\_owner\_deleted | Package is no longer available for signing. | | package\_exception\_update\_not\_updatable | You can no longer update this package. | | package\_exception\_update\_package\_type\_not\_updatable | You can no longer update the package type. | | package\_export\_forbidden | | | package\_feature\_package\_type | You must upgrade your subscription to create a {0} Package. | | package\_invalid\_date | | | package\_invalid\_recipient | Package owner cannot be added as a recipient. | | package\_invalid\_search | Your search contains invalid characters. | | package\_invalid\_security\_code\_signer\_mobile\_number | | | package\_invalid\_security\_passphrase | You must provide a valid security passphrase. | | package\_invalid\_time\_zone | You must provide a valid time zone. | | package\_link\_not\_generated | Failed to generate the requested package link. | | package\_locked | Package is currently being updated by another member. | | package\_modification\_limit\_exceeded | This package has exceeded the modification limit and can no longer be updated. | | package\_no\_host | Package must have one Signer assigned 'host' role. | | package\_no\_signers | | | package\_not\_authorized | The Package was not found or you are not authorized to access the Package. | | package\_not\_authorized\_add | You are not authorized to add packages. | | package\_not\_authorized\_state | You are not authorized to add packages in '{0}' state. | | package\_not\_found | The Package was not found or you are not authorized to access the Package. | | package\_not\_safe\_message | 'Message' cannot contain any website domains or email addresses while subscription is under a trial. | | package\_notification\_exception\_link\_text | You must provide 'linkText' when including a 'link' in the notification. | | package\_notification\_link\_text | | | package\_one\_host | There can only be one host. | | package\_options\_invalid\_enhancedPrivacy | {0} '{1}' cannot be enabled for this package type. | | package\_options\_message\_not\_safe | The system message '{0}' cannot contain any website domains or email addresses. | | package\_options\_message\_not\_safe\_trial | The system message '{0}' cannot contain any website domains or email addresses while subscription is under a trial. | | package\_rescind\_not\_open | | | package\_review\_forbidden | You can no longer review documents for this package. | | package\_update\_delete\_host | Host cannot be deleted from a {0} package. | | package\_update\_delete\_signer\_not\_found | Signer {0} does not exist and cannot be deleted from package. | | package\_update\_no\_signers | At least one signer is required after updating a package. | | package\_verification\_not\_supported | Identity verification is not supported for this package type. | ## Document errors | Error | Description | | :------------------------ | :------------------------------------------------------------------------------------------------------------------------- | | document\_exception | An unexpected error has occurred while processing the Document. Please contact iinked Sign Support for further assistance. | | document\_not\_authorized | The Document was not found or you are not authorized to access the Document. | | document\_not\_found | The Document was not found or you are not authorized to access the Document. | ## Signer errors | Error | Description | | :-------------------------------------- | :-------------------------------------------------------------------------------------------------------------------------------- | | signer\_exception | An unexpected error has occurred while processing the Document Signer. Please contact iinked Sign Support for further assistance. | | signer\_forward\_invalid\_email | A Signer with the provided email address already exists in the Package. | | signer\_invalid\_email\_exists | A Document Signer already exists with the provided email address. | | signer\_invalid\_mobile\_number\_exists | A Document Signer already exists with the provided mobile number. | | signer\_invalid\_package\_started | You cannot add a Signer to a Signing Package that has already been started. | | signer\_invalid\_role | The Signer Role is invalid for the Package Type. | | signer\_location\_required | You are required to share your location before you can continue. | | signer\_lockout | You are temporarily locked out of this document. Try again later. | | signer\_not\_authorized | The Document Signer was not found or is longer authorized to access the Document. | | signer\_not\_found | The Document Signer was not found or is no longer authorized to access the Document. | | signer\_security\_code\_challenge | You must provide security code sent to your mobile device to access the Package. | | signer\_security\_not\_authorized | | | signer\_security\_passphrase\_challenge | You must provide secret passphrase to access the Package. | ## Form errors | Error | Description | | :--------------------------------------- | :-------------------------------------------------------------- | | form\_exception\_create | We were not able to start your signing. Please try again later. | | form\_exception\_create\_already\_signer | You are already a secondary signer or recipient on this form. | | form\_not\_authorized | | | form\_not\_available | The requested signing form is no longer active. | ## Template errors | Error | Description | | :--------------------------------------------- | :------------------------------------------------------------------------------------------------------------- | | template\_code\_exists | The template code is already associated with an existing template. | | template\_code\_reserved | This template code is exclusively designated for global templates. Please select an alternative template code. | | template\_document\_code\_exists | Each document must have a unique document code. | | template\_forward\_signing\_not\_authorized | You are not authorized to enable Forward Signing. | | template\_not\_authorized | The Template was not found or you are not authorized to access the Template. | | template\_recipient\_duplicate\_template\_role | All recipient role names must be unique in a template. | | template\_signer\_duplicate\_template\_role | All signer role names must be unique in a template. | ## File errors | Error | Description | | :------------------------------------- | :---------------------------------------------------------------------------------------------------------------- | | file\_conversion\_failed | We were not able to convert the file '{0}' to PDF. Try exporting it as a PDF from the application directly. | | file\_conversion\_invalid\_page\_count | The file cannot be converted as it's {0} pages exceed the maximum number of {1} pages supported. | | file\_conversion\_max\_size\_exceeded | Converted PDF file size has exceeded the maximum file size of {0}. | | file\_conversion\_not\_supported | Conversion to PDF is not supported for the uploaded file '{0}'. | | file\_exception | | | file\_exception\_form\_fields | While saving your document we were unable to update one or more form fields. Please try again or contact support. | | file\_exception\_merge\_tags | An unexpected error occurred while processing the file for 'merge' tags. | | file\_exception\_metadata\_annotation | | | file\_exception\_pdf\_annotation | | | file\_exception\_template\_tags | An unexpected error occurred while processing the file for 'template' tags. | | file\_invalid | Invalid file ({0}). | | file\_invalid\_custom\_field\_anchor | | | file\_invalid\_custom\_field\_tag | | | file\_invalid\_data | Invalid file. | | file\_invalid\_empty | Invalid file. File is empty. | | file\_invalid\_external\_file\_id | Invalid external file 'fileExternalId'. | | file\_invalid\_external\_id\_exists | A file already exists with an 'externalId' of '{0}'. | | file\_invalid\_file\_id | Invalid internal file 'fileId'. | | file\_invalid\_not\_found | The file '{0}' is invalid or no longer exists. | | file\_invalid\_url | Invalid external file 'url'. | | file\_not\_authorized | You are not authorized to add files. | | file\_not\_supported | File contains features that are not supported and cannot be processed. | | file\_not\_supported\_acro\_form | File contains an unsupported or invalid PDF Form and cannot be processed. | | file\_not\_supported\_io\_error | PDF Error | | file\_not\_supported\_pdf\_error | PDF Error | | file\_not\_supported\_xfa | File contains an unsupported PDF Form (Dynamic XFA) and cannot be processed. | | file\_password\_protected | File is password protected and cannot be processed. | | file\_pdf\_scan\_exception | PDF scanning error. Could not scan pdf properties and text content. |