Signer

You can retrieve detailed verification results for a signer by calling /packages/{packageId}/signers/{signerId}/verification endpoint.

If the signer has not yet started their identity verification, the verificationId will be an empty UUID value of "00000000-0000-0000-0000-000000000000" and the verification state will be set to not_started.

Request

GET /packages/{packageId}/signers/{signerId}/verification

Parameters

packageId

string

required

The unique identifier of the package the signer belongs to.

signerId

string

required

The unique identifier of the signer to retrieve verification results for.

Response

verificationId

string

Unique identifier for the verification.

organizationId

string

Unique identifier for the organization.

packageId

string

Unique identifier for the package.

packageName

string

Package name.

packageType

string

Package type.

Show values

Value	Description
concurrent	Concurrent: Allows multiple signers to sign the document simultaneously.
Sequential	Sequential: Requires signers to sign the document in a specific order.
Counterpart	Group Send: Enables group signing, where all signers receive the document at the same time.
video_closing_room	Video Signing Room: A virtual room for signing documents via video conference.
Live Session	In Person: An in-person signing session with all parties present.

Even though the signing workflow names have evolved, the constants used to identify them have remained the same.

The package type constants are case-sensitive. Ensure that you use the exact casing as shown in the table above when specifying package types in your API requests.

signerId

string

Unique identifier for the signer.

firstName

string

Signer’s first name.

lastName

string

Signer’s last name.

string

Signer’s email address.

timeCreated

date

Time verification record was created.

timeUpdated

date

Time verification record was last updated.

countryCode

string

Two-character ISO-3166-1 country code.

attempts

number

Current number of failed attempts.

errors

number

Current number of errors.

continue

boolean

Set to true if the signer is allowed to continue with signing documents after failing identity verification.

error

string

Error code if verification is in a failed state (if any).

state

string

The current state of the signer’s identity verification process.

Show values

State	Description
not_started	Signer has not started identity verification.
start	Signer is on start step.
consent	Signer is on consent step.
consent_processing	Server is processing consent.
identity	Signer is on identity verification step.
identity_processing	Server is processing identity verification.
kba	Signer is on KBA verification step.
kba_processing	Server is processing KBA verification.
document	Signer is on document verification step.
document_processing	Server is processing document verification.
end	Server is finalizing identity verification result.
passed	Identity verification has passed.
failed	Identity verification has failed and can be retried by signer.
failed_reset	Identity verification has failed and must be reset by package owner for signer to retry.
failed_locked	Identity verification has failed and is now locked and can no longer be reset by package owner.
error	A server error has occurred and can be retried by signer.
error_reset	A server error has occurred and must be reset by package owner for signer to retry.
error_locked	A server error has occurred and can no longer be reset by package owner.
cancelled	Identity verification has been cancelled.
cancelled_reset	Identity verification has been cancelled due to package owner resetting signer’s verification.
invalid	Identity verification is in an invalid state and cannot be processed.

results

object[]

Results of the verification record.

Show properties

verificationResultId

string

Unique identifier for the verification result.

verificationId

string

Unique identifier for the verification.

timeCreated

date

Time verification result record was created.

passed

boolean

Set to true if the verification result has passed.

noRetry

boolean

Set to true if the verification result has failed and the signer can no longer retry.

expired

boolean

Set to true if the verification result has expired and can no longer be completed by signer.

scores

Map<string, integer>

Dictionary of verification results and their pass/fail score.

Score mapping: -1 = missing, 0 = failed/no match, 50 = partial match, 100 = passed.

Show keys

Value	Description	Version
credit_fraud	Fraud Check
credit_six_month_residency	Six Month Residency Check
credit_three_year	Three Year Credit Check
document	Identification
document_confidence	Document Confidence	3.5
document_live_photo_liveness	Live Selfie Liveness Detection
document_live_photo_match	Live Selfie Matches Document Photo	3.5
identity	Identity
kba	Knowledge Based Answers
security_check_country	Country Match
security_check_data	Data Crosscheck Analysis
security_check_document_type	Document Type Match
security_check_features	Security Feature Analysis
security_check_live_photo	Live Selfie Match
security_check_session	Session Analysis	3.5
security_check_tampering	Tampering Analysis
security_valid_data	Data Format Analysis
security_valid_document	Data Analysis
security_valid_document_type	Document Type Analysis
security_valid_machine_readable_data	Machine Readable Data Analysis
security_valid_ocr	OCR Analysis	3.5
security_valid_photos	Photo Analysis	3.5

scoresDescription

Map<string, string>

Dictionary of messages associated with each score in scores.

fieldScores

Map<string, integer>

Dictionary of verification input fields and their pass/fail score.

fields

Map<string, object>

Dictionary of verification input fields and their values used to generate the results.

Show keys

Key	Label
address	Address
city	City
credit_details_trulioo	Credit
dob_day	DOB Day
dob_month	DOB Month
dob_year	DOB Year
document_address	Address
document_address_2	Address 2
document_city	City
document_class	Class
document_country_code	Country
document_dob_day	Birth Day
document_dob_month	Birth Month
document_dob_year	Birth Year
document_doe_day	Expiry Day
document_doe_month	Expiry Month
document_doe_year	Expiry Year
document_doi_day	Issue Day
document_doi_month	Issue Month
document_doi_year	Issue Year
document_first_name	First Name
document_full_name	Full Name
document_gender	Gender
document_issuer	Issuer
document_last_name	Last Name
document_middle_name	Middle Name
document_nationality	Nationality
document_number	Document Number
document_number_2	Document Number 2
document_place_of_birth	Place of Birth
document_postal_code	Postal Code
document_subdivision	Province
document_type	Document Type
email	Email
first_name	First Name
full_name	Full Name
last_name	Last Name
last_name_other	Last Name (Other)
middle_name	Middle Name
mobile_number	Mobile Number
postal_code	Postal Code
prefix	Prefix
street_name	Street Name
street_number	Street Number
street_type	Street Type
subdivision	Province
unit_number	Unit Number

data

Map<string, object>

Dictionary of any additional fields and their values generated while processing the results.

error

string

May contain an error code if verification result is in a failed state.

type

string

The type of verification result.

Show values

Value	Description
identity	Identity verification.
kba	Knowledge based answers verification.
document	Document verification.

state

string

The state of the verification result.

Show values

State	Description
processing	Verification result is currently being processed.
collected	Verification input fields have been successfully collected. The input fields will be validated by a subsequent verification step.
passed	Verification result has been processed and has passed.
failed	Verification result has been processed and has failed.
error	An error occurred while processing the verification. Check the error field for reason.

documents

object[]

Documents associated with the verification result.

Show properties

verificationDocumentId

string

Unique identifier for the verification document.

verificationId

string

Unique identifier for the verification.

timeCreated

date

Time verification document record was created.

documentType

string

Verification document type.

Show values

Key	Description
drivers_license	Driver’s License
health_card	Health Card
identity_card	Identity Card
military_id	Military ID
other	Other (Returned when document type detection failed)
passport	Passport
resident_card	Resident Card
travel_document	Travel Document
visa	Visa
voter_id	Voter ID

imageType

string

Verification document image type.

Show values

Key	Description
live_photo	Selfie of signer captured during live selfie process of document verification.
front	Front image of document captured during document verification.
back	Back image of document captured during document verification.
passport	Image of passport captured during document verification.

url

string

URL to download document or document image from.

Document URLs returned by the verification endpoint have a lifetime of 15 minutes.

As of 3.6 images now default to WEBP format. You can convert images to JPEG by appending the following query string parameter to end of the returned URL:&mimeType=image/jpeg

Examples

Response (200)

{
    "verificationId": "6297e62f-d49d-4f2e-8369-e24ce4316e73",
    "organizationId": "24261ee6-5f66-4692-ba49-533c9b58999b",
    "packageId": "08aba360-4466-4463-8b4b-9585d3de4b33",
    "signerId": "dff8f8cc-fe2d-428e-9a8c-bcf1a2b187ce",
    "firstName": "Signer",
    "lastName": "One",
    "email": "signer.one@syngrafii.com",
    "timeCreated": "2023-01-18T20:09:11.632Z",
    "timeUpdated": "2023-01-18T20:14:05.387Z",
    "countryCode": "CA",
    "error": null,
    "state": "passed",
    "results": [
        {
            "verificationResultId": "faa1a005-40a8-43e1-98c8-23d6c7a54278",
            "timeCreated": "2023-01-18T20:13:26.111Z",
            "passed": true,
            "noRetry": null,
            "expired": null,
            "scores": {
                "document": 100,
                "security_check_features": 100,
                "security_check_tampering": 100,
                "security_check_live_photo": 100,
                "document_live_photo_liveness": 100,
                "security_check_country": 100,
                "security_check_document_type": 100,
                "security_valid_document_type": 100,
                "security_valid_document": 100,
                "security_valid_data": 100,
                "security_check_data": 100,
                "security_valid_machine_readable_data": 100
            },
            "fieldResultId": null,
            "fieldScores": {
                "last_name": 100,
                "first_name": 100
            },
            "fields": {
                "first_name": "Signer",
                "last_name": "One"
            },
            "data": {
                "document_number": "XXXXX-XXXXX-XXXXX",
                "document_number_2": "GGXXXXXXX",
                "document_country_code": "CAN",
                "document_issuer": "Ontario",
                "document_class": "G",
                "document_doi_day": "01",
                "document_doi_month": "12",
                "document_doi_year": "2020",
                "document_doe_day": "01",
                "document_doe_month": "12",
                "document_doe_year": "2025",
                "document_full_name": "SIGNER ONE",
                "document_first_name": "SIGNER",
                "document_middle_name": "",
                "document_last_name": "ONE",
                "document_gender": "M",
                "document_dob_day": "01",
                "document_dob_month": "12",
                "document_dob_year": "1970",
                "document_address": "1234 XXXXXXX RD",
                "document_city": "XXXXXX",
                "document_subdivision": "ON",
                "document_postal_code": "L1X 1X1"
            },
            "error": null,
            "type": "document",
            "state": "passed",
            "documents": [
                {
                    "verificationDocumentId": "adae7fce-30a9-4986-9e11-3c9fa67cb2e6",
                    "timeCreated": "2023-01-18T20:12:30.3Z",
                    "documentType": "drivers_license",
                    "imageType": "front",
                    "url": "https://sandbox.syngrafii.com/blob/v1/verifications/documents/adae7fce-30a9-4986-9e11-3c9fa67cb2e6"
                },
                {
                    "verificationDocumentId": "1f1efa6a-c4fd-467f-a8b0-705751944e36",
                    "timeCreated": "2023-01-18T20:12:46.111Z",
                    "documentType": "drivers_license",
                    "imageType": "back",
                    "url": "https://sandbox.syngrafii.com/blob/v1/verifications/documents/1f1efa6a-c4fd-467f-a8b0-705751944e36"
                },
                {
                    "verificationDocumentId": "88a15267-7516-4f26-9de3-7964e5a7935d",
                    "timeCreated": "2023-01-18T20:13:24.289Z",
                    "documentType": "drivers_license",
                    "imageType": "live_photo",
                    "url": "https://sandbox.syngrafii.com/blob/v1/verifications/documents/88a15267-7516-4f26-9de3-7964e5a7935d"
                }
            ]
        }
    ]
}

Getting started

Guides

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Reference

Request

Parameters

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Examples

Getting started

Guides

API

Webhooks

Reference

​Request

​Parameters

​Response

​Examples

Request

Parameters

Response

Examples